Everything people ask us, answered in one place.

Any source that reaches the platform — your own website, portals via forwarding or integrations, a CSV you import. A lead record arriving is the trigger; where it came from only changes the routing rule you set for it.

Yes, per line: everything, after-hours only, or overflow when your team doesn't pick up. You can change it whenever your coverage changes.

Setup is done with you — persona, greeting, qualifying questions, routing. She reads inventory from the platform's own listing engine, so she is never answering from a stale copy of your listings.

No. We do not sell, resell, or broker leads. The product makes the leads you already pay for get answered.

Yes. When a caller asks, Ava answers honestly, and recording notice is handled on the call. Outbound AI calls carry disclosure too. This is not configurable — on purpose.

Zeller AI sits behind your existing numbers. You choose what Ava answers — everything, after-hours only, or overflow. It all lands on the same timeline your agents work from.

Most teams answer live calls the same week: connect a number, pick a persona and script, set qualifying questions and routing, import your database. First configuration is done with you.

She says so, takes a message, or transfers to a human. She does not improvise answers about commission, legal terms, or a property she has no record of — and what she didn't know is logged so you can teach her once.

Because pricing is shaped to your seats and usage, one flat number would be wrong for most teams — too high for a solo, too low for a brokerage. Tell us your team size and lead volume and you'll have your number the same day, in writing.

Talk time on calls Ava handles — inbound and outbound both count, rounded fairly. Your quote states what's included and what more costs before you sign anything.

No. Month-to-month is the default; annual exists as a discount, not a trap.

No. We do not sell leads and never charge per lead.

Consent, suppression/DNC, calling windows, and attempt caps run server-side before every dial and message. They live in the platform core, not in settings — they cannot be turned off, and lists without consent cannot be auto-dialled.

You export everything — contacts, conversations, deals, documents, your website content — self-serve, before or after you cancel. Month-to-month means the product has to earn the renewal.

Whoever you say. Exports are gated by role and every one is logged with who ran it, what it covered, and when — so the question of who pulled the database is a query, not a mystery.

Your book of business is yours. It is scoped to your workspace on every query, and we do not sell it. Anything AI-assisted in the product is labelled as such, permanently.